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bm–palmer

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bm–palmer

My work

Samples of case studies and work I've done for clients.

Explore my work

My recent work is focused on enterprise product and service design, covering both public and private sector.

2024

Service Design

Enterprise UX

Product

Quant Research

Competition Market Authority

How might we empower government agencies to regulate big tech and enforce consumer protection law?

Delivered a roadmap for organisational change utilising a mix of quant & qual research methods, JTBD, and value polarity mapping.

Project summary

Competition Market Authority

How might we empower government agencies to regulate big tech and enforce consumer protection law?

Project summary

Competition Market Authority

How might we empower government agencies to regulate big tech and enforce consumer protection law?

Project summary

2022/23

Service Design

Product Design

Product

AI / ML

myProduct: Markdowns

How might we use predictive AI to create a service infrastructure for merchandisers that is both usable and scalable?

Leading a small team of experience designers, over 9 months we mapped the 'as is' process, carried out a programme of discovery, co-creation, and took a new service proposition from concept to MVP.

Under NDA

myProduct: Markdowns

How might we use predictive AI to create a service infrastructure for merchandisers that is both usable and scalable?

Under NDA

myProduct: Markdowns

How might we use predictive AI to create a service infrastructure for merchandisers that is both usable and scalable?

Under NDA

2023

Workshops

Strategy

Workshops

UX Design

Strategy

Workshops

Strategy

C2C Rail, Inspiring Leisure Travel

How might we better support rail travellers and inspire greater use of rail for leisure trips across the UK?

Re-designed a website, key user journeys, and made contributions to a design system, which served as a core enabler for launching a new travel proposition.

Under NDA

C2C Rail, Inspiring Leisure Travel

How might we better support rail travellers and inspire greater use of rail for leisure trips across the UK?

Under NDA

C2C Rail, Inspiring Leisure Travel

How might we better support rail travellers and inspire greater use of rail for leisure trips across the UK?

Under NDA

2021

Go To Market

Strategy

Go To Market

UX Research

Go To Market

UX Research

Strategy

UX Research

Strategy

Molton Brown London Design Strategy

How might we best re-design an eCommerce site to support discovery and findability of new product categories?

Delivered a re-designed eCommerce site with a new design system, leading to a 81% increase in online sales year over year.

Under NDA

Molton Brown London Design Strategy

How might we best re-design an eCommerce site to support discovery and findability of new product categories?

Under NDA

Molton Brown London Design Strategy

How might we best re-design an eCommerce site to support discovery and findability of new product categories?

Under NDA

2020

Journey Mapping

Product Design

Vertex Pharmaceuticals

How might we unify a suite of digital touch points to better support the needs of patients and biotech sales reps?

Delivered a re-designed CRM that directly supported the launch of a new pharmaceutical product, increasing gross revenues by 22% over 12 months.

Under NDA

Vertex Pharmaceuticals

How might we unify a suite of digital touch points to better support the needs of patients and biotech sales reps?

Under NDA

Vertex Pharmaceuticals

How might we unify a suite of digital touch points to better support the needs of patients and biotech sales reps?

Under NDA

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Created by Brenden Palmer / 2025

Contact me

Let's work together

Get in touch

Home

Work

About

Speaking

Created by Brenden Palmer / 2025

Get in touch

Get in touch

My work

Samples of case studies and work I've done for clients.

My recent work is focused on enterprise product and service design, covering both public and private sector.

Competition Market Authority

How might we empower government agencies to regulate big tech and enforce consumer protection law?

Competition Market Authority

How might we empower government agencies to regulate big tech and enforce consumer protection law?

Competition Market Authority

How might we empower government agencies to regulate big tech and enforce consumer protection law?

myProduct: Markdowns

How might we use predictive AI to create a service infrastructure for merchandisers that is both usable and scalable?

myProduct: Markdowns

How might we use predictive AI to create a service infrastructure for merchandisers that is both usable and scalable?

myProduct: Markdowns

How might we use predictive AI to create a service infrastructure for merchandisers that is both usable and scalable?

C2C Rail, Inspiring Leisure Travel

How might we better support rail travellers and inspire greater use of rail for leisure trips across the UK?

C2C Rail, Inspiring Leisure Travel

How might we better support rail travellers and inspire greater use of rail for leisure trips across the UK?

C2C Rail, Inspiring Leisure Travel

How might we better support rail travellers and inspire greater use of rail for leisure trips across the UK?

Molton Brown London Design Strategy

How might we best re-design an eCommerce site to support discovery and findability of new product categories?

Molton Brown London Design Strategy

How might we best re-design an eCommerce site to support discovery and findability of new product categories?

Molton Brown London Design Strategy

How might we best re-design an eCommerce site to support discovery and findability of new product categories?

Vertex Pharmaceuticals

How might we unify a suite of digital touch points to better support the needs of patients and biotech sales reps?

Vertex Pharmaceuticals

How might we unify a suite of digital touch points to better support the needs of patients and biotech sales reps?

Vertex Pharmaceuticals

How might we unify a suite of digital touch points to better support the needs of patients and biotech sales reps?

Let's work together

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