Brenden

Palmer

My work

Samples of case studies and work I've done for clients.

Case studies

My recent work is focused on service design, enterprise UX, and change management across public and private sector.

2025

2025

2025

Service Design

Service Design
Service Design

Change
management

Change
management
Product

Operating models

Operating models
Operating models

Designing an operating model & change management strategy

Delivered a target operating model for Health marketing and data operations, enabling the delivery of multi-channel customer experience across several products.

Faster

time to platform adoption and increased staff confidence

£2M+

in service operating costs saved per year

Under NDA

Designing an operating model & change management strategy

Delivered a target operating model for Health marketing and data operations, enabling the delivery of multi-channel customer experience across several products.

Faster

time to platform adoption and increased staff confidence

£2M+

in service operating costs saved per year

Under NDA

Designing an operating model & change management strategy

Delivered a target operating model for Health marketing and data operations, enabling the delivery of multi-channel customer experience across several products.

Faster

time to platform adoption and increased staff confidence

£2M+

in service operating costs saved per year

Under NDA

2024

2024

2024

Service Design

Service Design
Service Design

Enterprise UX

Enterprise UX
Product

Quant Research

Quant Research
Quant Research

Creating a new service operating model

Delivered a roadmap for organisational change utilising a mix of quant & qual research methods, JTBD, and value polarity mapping.

12 services

reduced cost to serve using new service patterns

2 year

roadmap delivered for
change management

Project summary

Creating a new service operating model

Delivered a roadmap for organisational change utilising a mix of quant & qual research methods, JTBD, and value polarity mapping.

12 services

reduced cost to serve using new service patterns

2 year

roadmap delivered for
change management

Project summary

Creating a new service operating model

Delivered a roadmap for organisational change utilising a mix of quant & qual research methods, JTBD, and value polarity mapping.

12 services

reduced cost to serve using new service patterns

2 year

roadmap delivered for change management

Under NDA

2022/23

2022/23

2022/23

Service Design

Service Design
Service Design

Product Design

Product Design
Product

AI / ML

AI / ML
AI / ML

Predictive AI for Enterprise Merchandising Tools

Leading a small team of experience designers, over 9 months we mapped the 'as is' process, carried out a programme of discovery, co-creation, and took a new service proposition from concept to MVP.

+8%

YoY revenues

50%

faster time to market

Under NDA

Predictive AI for Enterprise Merchandising Tools

Leading a small team of experience designers, over 9 months we mapped the 'as is' process, carried out a programme of discovery, co-creation, and took a new service proposition from concept to MVP.

+8%

YoY revenues

50%

faster time to market

Under NDA

Predictive AI for Enterprise Merchandising Tools

Leading a small team of experience designers, over 9 months we mapped the 'as is' process, carried out a programme of discovery, co-creation, and took a new service proposition from concept to MVP.

+8%

Yearly revenues

50%

faster time to market

Under NDA

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LinkedIn

Created by Brenden Palmer / 2025

Contact me

Let's work together

Get in touch

Home

Home

Work

Work

About

About

Speaking

Speaking

LinkedIn

Created by Brenden Palmer / 2025

Contact me

Let's work together

Get in touch

Home

Home

Work

Work

About

About

Speaking

Speaking

LinkedIn

Created by Brenden Palmer / 2025